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Desktop Support Analyst

Nashville, TN
Classification: Contract
Contract Length: 12-Months
Job ID: 13165402

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking a Desktop Support Analyst to join our team in Nashville, TN. This individual will work on-site at one of the nation's leading providers of healthcare services, HCA Healthcare.

Summary:
Serve as a primary escalation point for all technical support related issues including - help desk support and maintenance tasks.

Responsibilities:
  • Second level support for desktop support trouble tickets
  • Performs set up for new or replacement desktop computing equipment, orders warranty parts and conducts repairs on desktops, laptops and some printers. 
  • Perform setup and break/fix support for mobile messaging devices.
  • Setup and break fix for IP Telephony devices. 
Position Requirements:
  • May require a bachelor's degree in a related area.
  • A thorough understanding of the desktop environment and a solid understanding of technologies that touch the desktop (network, server environment, active directory, security standards) is required.
  • At least 2 years of experience in the field or in a related area.
CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 

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