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Senior Cupid Radiant Epic Analyst

Remote, USA

Classification: Direct-Hire
Job ID: 14388929


At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking an Senior Cupid Radiant Epic Analyst to join our team remotely. This individual will at one of the nation's leading providers of healthcare services, HCA Healthcare.

Responsibilities:  ​

  • Leads various initiatives linked to EHR or process improvement
  • Provides incident/issue support through data gathering 
  • Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes 
  • Ability to complete more complex applications build/fixes 
  • Advanced knowledge in at least one Epic module 
  • Basic knowledge in at least two other Epic modules 
  • Manages projects and requests in primary Epic application 
  • Provides detailed issue resolution documentation
  • Participates in module/application testing, and implementation 
  • Participates in software update testing 
  • Produces detailed build documentation and functional test scripts 
  • Completes test script updates 
  • Mentors team members with less industry and/or technical experience in advanced knowledge applications 
  • Provides input on policies and procedures, training, and best practices 
  • Present system configuration changes at Change Management meetings 
  • Conduct presentations in front of large groups including operational leadership
  • Demonstrates system functionality, design configuration for end users and stakeholders 
  • Works with team members and facilities to deliver advanced integrated hands-on training as needed 
  • Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
  • Communicates challenges or trends to leadership team to assist in sales process 
  • Escalates relevant issues to the leadership team in a timely manner.
  • Communicates workflows to end users 
  • Creates training aids and tip sheets
  • Leads incident support, application design and end user/stakeholder meetings 
  • Promotes system security and patient confidentiality and helps ensure compliance 
  • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
  • Assists in identifying and communicating referrals to support Sales and Business Development
  • Adheres to Code of Conduct and Mission & Value Statement 
  • Represent CereCore and HCA while working/interacting with external partners
  • Travel as required: anticipated < 25% travel
  •  Participates in special projects as needed 
  • Other duties as assigned 

Position Requirements:

  • Bachelor's degree preferred
  • 5+ years of experience 
  • Proficiency or certification in at least 1 Epic Application 
  • Working knowledge of at least 2 other Epic Applications
  • Experience with Incident Management/Tracking Systems
  • Experience with Epic workflows 
  • Exceptional ability to build and maintain relationships across multiple clients and vendors
  • Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing 
  • Strong ability to multi-task, and execute on new initiatives
  • Ability to express technical knowledge clearly 
  • Ability to absorb technical knowledge quickly 
  • Demonstrated customer orientation skills
  • Ability to work independently on tasks and projects 
  • Effective time management skills, critical, and creative thinking
  • Demonstrated teaching abilities 
  • Demonstrated advanced computer skills 

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 


Awards and Recognition:


Our Commitment to Diversity and Inclusion:

We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other. We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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