At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care.
CereCore is seeking a Senior Revenue Application Support Analyst to join our team Remotely. This individual will work remotely at one of the nation's leading providers of healthcare services, HCA Healthcare.
Validate the work completed by team members in order to assure quality of build and support, and possible breakdowns.
Maintains knowledge, develops strategies to utilize tools that will improve the support of the application.
Works through each job responsibility, in a defined process, to thoroughly evaluate the accuracy of build/scripting and escalates any potential issues to project lead and scripting team when appropriate.
Work to educate team members on the functionality of the application
Establish and maintain strong relationships with peers, Information Technology Stakeholders and Customers
Work with peers and customers to understand customer requirements, map process models, build technical solutions to satisfy requirements, and complete formal system testing.
Monitor system performance and report anomalies, errors, inaccuracies or inefficiencies.
Make recommendations as needed.
Train, educate, and instruct co-workers on features, operation, and usage of software systems.
Assist in the development of policies and procedures for the build and usage of clinical information systems.
Complete Build work request for projects
Provide 2nd Level application support for Customers
Document functional and technical requirements, build system tables, document test plans, conduct system testing, document user manuals and administer training.
Administrative/Staff Development (20%)
Performs prioritization of tasks for team members to meet deadlines and support requirements
Protect and grow customers by appropriately managing work and providing guidance and feedback
Participate in Staff Meetings by providing subject matter expertise
Work with Project Management and staff to prioritize task to meet deadlines
Complete project work using proven methodology
Update and create new process documentation as processes change or are added to service delivery.
Bachelor's degree preferred
3+ years of relevant work experience
Ability to multi-task
Strong verbal communication and problem solving skills
Strong written, interpersonal and relationship-building skills
Ability to adapt to shifting priorities, demands and timelines trough analytical and problem solving capabilities
Strong understanding of appropriate hospital workflows and customer service
Flexible to accept on-call, change of hours to meet deadline
Working knowledge of Hyland RCM, OnBase Unity and Artiva
CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. Awards and Recognition
Modern Healthcare selected CereCore as one of the 2020 "Best Places to Work in Healthcare."
CereCore wins ClearlyRated's 2020 and 2021 "Best of Staffing" Client and Talent Awards for Service Excellence.
HCA Workplace Measures Up & Earns Computerworld 2017 "Best Places to Work in IT Award," an award we’ve earned since 2009.
Our Commitment to Diversity and Inclusion We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other. We are committed to fostering a culture of inclusion across all areas of our organization. We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.