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Technical Analyst

Salt Lake City, UT

Classification: Contract-to-Hire
Contract Length: 6-months
Job ID: 15276495

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking a Technical Analyst to join our team in Salt Lake City, UT.  This individual will work on-site at one of the nation's leading providers of healthcare services, HCA Healthcare.

Responsibilities:  

  • Installs and repairs facility and division equipment and software including but not limited to terminals, personal computers, printers, cabling, and related software products.
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
  • Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
  • Logs and tracks problems; reviews problem tracking databases.
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
  • Effectively works with customers, Service Desk and Technical Services personnel.
Position Requirements: 
  • May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area.
  • Exceptional customer service skills.
  • Demonstrates ability to multi-task; Possesses strong analytical skills.
  • Effectively communicates verbally and in writing.
U.S. SUPREME COURT RULES CMS VACCINE MANDATE IS IN EFFECT
The CMS mandate applies to colleagues in most healthcare settings, such as hospitals, ambulatory surgery centers, outpatient rehab facilities, home health, hospice, long-term care facilities and other patient care settings. It also applies to individuals who provide support services within these facilities.  Any colleague who works in, or has work-related reasons to visit, these facilities or care settings is required to have their first dose of the COVID-19 vaccine by Jan. 27 and be fully vaccinated by Feb. 28, unless they qualify for a medical or religious exemption.

CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.

Awards and Recognition Our Commitment to Diversity and Inclusion
We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other.  We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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