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Service Desk Analyst / Entry Level

Nashville, TN
Classification: Contract
Contract Length: 6-Months
Job ID: 15565391
Location: On-Site x5 days a week, Monday – Friday, 2555 Park Plaza, Building 2, Nashville, TN  37203

   
At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. 

CereCore is seeking a Service Desk Analyst / Entry Level to join our team in Nashville, TN. This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.

Overview:


This positions sits within the Operations & Infrastructure department of our IT Organization. In this role, the Service Desk Analyst is responsible for imaging laptops used SCCM for new employee equipment. They will also be responsible for setting up software and assisting the user login and set password through remote access. As part of this role, you will be responsible for using the enterprise ticketing system (ServiceCentral) and thorough documentation. Additionally, Service Desk Analysts will be responsible for  on-going communication with Admin Assistants for tracking when new employees start day 1 and ensuring they have their equipment on time with all the software required. The ideal candidate is someone who has always had an interested in computers/IT and walks to break into the field professionally or already has 1+ years of experience with IT Support, someone who is detail oriented because there is a lot of detail in the tickets and someone who is organized - keeping the hardware equipment room organized, knowing what equipment we have and anticipating what equipment we need to order is an important responsibility of this role. Lastly, ideal candidate is someone who is customer service oriented.

The hours are Monday-Friday in 8 hour shifts. Start and end time is flexible based on candidates preference. (For example, if you’re a morning person could be 6am-2pm or if you prefer later could work 10am-6pm, etc.)

Responsibilities:
 
  • Performs all aspects of troubleshooting desktops.
  • Interact heavily with end users to solves issues related to desktop hardware and software.
  • Provides primary support to users via both the phone and hands on at the desktop.
  • Ability to troubleshoot issues related to Active Directory, email, printers, and more.
  • Other duties as assigned.
     
Position Requirements:
  • 1+ years of experience with IT support.
  • Strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations.
  • Demonstrated logic and analytical ability.
  • Attention to detail and desire for accuracy.
  • Strong understanding of software technologies and development languages.
  • Adaptable and flexible, with the ability to handle ambiguity and changing priorities requiring critical thinking skills.
  • Limited exposure to software testing tools.
  • Demonstrated ability to learn new technologies.
  • Supplemental education or certifications in software testing tools or test automation tools.
  • Good organization skills.
  • Good written and oral communication skills.
  • Experience working in a team-oriented, collaborative environment.
  • A sense of responsibility and accountability; someone who takes ownership and initiative.
  • Adaptable and flexible.
  • Professional demeanor and positive attitude; customer service orientation.
  • Ability to learn new technologies, methods, and processes.
  • Respect for diversity of experience, characteristics, viewpoints, and opinions.

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
 
Awards and Recognition

Our Commitment to Diversity and Inclusion
We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other.  We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
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