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Senior Desktop Support Specialist

Westbrook, ME
Classification: Direct-Hire
Job ID: 15565595

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. 

CereCore is seeking a Senior Desktop Support Specialist to join our team in Westbrook, ME.

Responsibilities:  ​
  • The Senior Desktop Support Specialist role is the third level of a three-level career path
  • This is a technical position, accountable for the technical and supervisory aspects of end-user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.)
  • The role of the Senior Desktop Support Specialist includes day-to-day break/fix and coordination of end-user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests
  • It also includes coordination and team lead duties
  • The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction
  • This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services

Position Requirements:
  • Bachelor's degree and/or equivalent experience/training.
  • MCDST, ITIL, A+, or equivalent certification preferred
  • Valid driver's license with acceptable MVR.
  • Thorough knowledge of desktop and business/technical support systems
  • Competency with managing client devices in a Microsoft Windows domain
  • Thorough knowledge of relevant ITIL standards
  • Excellent interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
  • Mentoring skills

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
 
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