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Information Technology Support Technician

Hoboken, NJ
Classification: Direct Hire
Job ID: 15697076

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  
CereCore is seeking a Information Technology Support Technician
 to join our team

Responsibilities:  ​
  • Achieving and maintaining certifications as defined by IT management.
  • Maintains, manages, supports, and participates in architecting the following:
    • Microsoft Active Directory including user and resource management.
    • Microsoft and Linux server operating system troubleshooting and patch management.
    • Enterprise backup/restore technology maintenance and processes
    • Storage management (SAN and NAS).
    • Wired and wireless equipment, switches, and routers (Cisco).
    • Other technologies as implemented by IT.

 

  • Administration, support, and maintenance of IT Security tools and infrastructure that support the Information Security Program.
  • Documents issues and resolutions and track calls using current call tracking system and follow up with users on open tickets per department defined processes.
  • Maintain technical documentation of networks, systems and associated architecture.
  • Adheres to change management standards and processes.
  • Supports and works to continuously improve the service model for technical services and IT overall.
  • Participate in on-call rotation schedule.
  • Participates on project including end-users and applications projects as defined by IT management. Comply with project management standards when managing or participating in IT projects.
  • Continuously displays initiative toward expanding knowledge, assisting in architecture, improving support services, and obtaining certifications. Works on objective-based assignment resulting in minimal supervision to achieve the goals of the project and department.
  • Be knowledgeable of CarePoint Health’s Policy and Procedures and applicable federal and state regulation (i.e., HIPAA).
  • Performs other duties as assigned to meet the goals and objectives of CarePoint Health.
Position Requirements:
  • Bachelor degree in computer science, math, or a related discipline, or equivalent.
  • 2 years of infrastructure support experience required.
  • 4 years of IT experience required.
  • Or, equivalent combination of education and relevant experience

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
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