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End User Support Analyst - REMOTE

Nashville, TN
Classification: Contract
Contract Length: 6-months 
Job ID: 16127471
At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking an End User Support Analyst to join our team in Nashville, TN. 

Responsibilities:  ​
This role has the potential to convert to FTE for the right candidate.

Job Responsibilities:
Completing Physician/Facility Adds and Updates - Entering/Updating data from ticketing system request into HomeCare HomeBase application
Making updates in HomeCare HomeBase to patient data based on requests through ticketing system
Processing Mobile Device orders received in ticketing system - emailing mobile vendor information, using standard templates, from ticket to complete setups.
Reaching out to agency workers via email, webex or phone to clarify or confirm information from ticket request.
Other projects as assigned that would be related to data entry or basic administrative tasks.
Strong customer service skills are required

CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
Awards and Recognition
  • Modern Healthcare selected CereCore as one of the 2020 "Best Places to Work in Healthcare."
  • CereCore wins ClearlyRated's 2020 and 2021 "Best of Staffing" Client and Talent Awards for Service Excellence.
Our Commitment to Diversity and Inclusion
We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other. We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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