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Unified Communication Engineer
Jupiter, FLClassification: Direct-Hire or Contract-to-Hire
Job ID: 16192799
CereCore is seeking a Unified Communication Engineer to join our team in Jupiter, FL.
Responsibilities:
Job ID: 16192799
CereCore is seeking a Unified Communication Engineer to join our team in Jupiter, FL.
Responsibilities:
- Design, deploy, support, and operate the Unified Communications Team for a campus distributed and remote environment
- Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately
- Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs
- Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization
- Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity
- Contribute to the development and management of in-room patient entertainment and engagement solutions.
- Assume technical lead role in problem resolution and root cause analysis
- Maintain a program for maintain highly reliable and readily available end-user mobility devices
- Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios
- Maintain a structure for ongoing tier3 resolution for all communications issues and problems
- Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology
- Determining criticality of business issues, identifying business impact and escalating problems to upper management
- Maintaining accurate and timely status updates on tickets.
- Assisting in creating and reviewing technical documentation, knowledge base, and user guides
- Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues.
- Strong demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors
- Required experience with Avaya and Cisco
- Experience with Epic EHR communication integrations preferred
- Bachelor's degree in telecommunications or computer science related field or commensurate experience.
- Minimum 7 years UC Engineer experience, OR combination of a Bachelor's degree in telecommunications, computer science or related field PLUS at least 3 years UC Engineer experience.
- Minimum 3 years working with healthcare providers, clinicians, and care delivery workers
- Ability to manage and mentor communications analysts and technicians to work toward common enterprise communications goals
- Demonstrative experience successfully utilizing complex enterprise network and telecommunications software and hardware
- Experience with Vocera, PatientKeeper, and Microsoft Teams is strongly desired
- TCP/IP and Remote Access service experience required
- Experience with VoIP networking and technical proficiency in LAN/WAN architectures
- Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
- Strong understanding of network monitoring tools and technologies
- Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
- Experience with collaboration conference room AV technology and solutions
- Strong interpersonal communication and organization skills
- Preferred vendor experience: Microsoft, AWS, AudioCodes, Polycom and Jabra/Plantronics.
- Preferred Certifications: Microsoft, Cisco, Avaya, Q-Sys and/or Crestron.
- A demonstrated track record of successful implementation of highly technical solutions.
- Demonstrated success deploying communication solutions in a healthcare setting.
- Ability to develop and maintain strong professional relationships with IT/Business teams as well as end users.
- Ability to work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience.
- Design and deployment experience with conferencing and collaborative solutions, such as MS Teams and Zoom.
- Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc.
- Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies.
- Experience with PowerShell or other scripting tools.
- Familiarity with one or more Contact Center solutions
- Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools.
- Strong analytical skills, dedication, attention to detail and ability to excel under pressure.
- Ability to work well with others in a team-oriented environment.