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Unified Communication Engineer

Jupiter, FL
Classification: Direct-Hire or Contract-to-Hire
Job ID: 16192799
CereCore is seeking a Unified Communication Engineer to join our team in Jupiter, FL.
Responsibilities:  ​
  • Design, deploy, support, and operate the Unified Communications Team for a campus distributed and remote environment
  • Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately
  • Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs
  • Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization
  • Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity
  • Contribute to the development and management of in-room patient entertainment and engagement solutions.
  • Assume technical lead role in problem resolution and root cause analysis
  • Maintain a program for maintain highly reliable and readily available end-user mobility devices
  • Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios
  • Maintain a structure for ongoing tier3 resolution for all communications issues and problems
  • Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology
  • Determining criticality of business issues, identifying business impact and escalating problems to upper management
  • Maintaining accurate and timely status updates on tickets.
  • Assisting in creating and reviewing technical documentation, knowledge base, and user guides
  • Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues.
Position Requirements:
  • Strong demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors
  • Required experience with Avaya and Cisco
  • Experience with Epic EHR communication integrations preferred
  • Bachelor's degree in telecommunications or computer science related field or commensurate experience.
  • Minimum 7 years UC Engineer experience, OR combination of a Bachelor's degree in telecommunications, computer science or related field PLUS at least 3 years UC Engineer experience.
  • Minimum 3 years working with healthcare providers, clinicians, and care delivery workers
  • Ability to manage and mentor communications analysts and technicians to work toward common enterprise communications goals
  • Demonstrative experience successfully utilizing complex enterprise network and telecommunications software and hardware
  • Experience with Vocera, PatientKeeper, and Microsoft Teams is strongly desired
  • TCP/IP and Remote Access service experience required
  • Experience with VoIP networking and technical proficiency in LAN/WAN architectures
  • Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
  • Strong understanding of network monitoring tools and technologies
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Experience with collaboration conference room AV technology and solutions
  • Strong interpersonal communication and organization skills
  • Preferred vendor experience: Microsoft, AWS, AudioCodes, Polycom and Jabra/Plantronics.
  • Preferred Certifications: Microsoft, Cisco, Avaya, Q-Sys and/or Crestron.
  • A demonstrated track record of successful implementation of highly technical solutions.
  • Demonstrated success deploying communication solutions in a healthcare setting.
  • Ability to develop and maintain strong professional relationships with IT/Business teams as well as end users.
  • Ability to work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience.
  • Design and deployment experience with conferencing and collaborative solutions, such as MS Teams and Zoom.
  • Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc.
  • Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies.
  • Experience with PowerShell or other scripting tools.
  • Familiarity with one or more Contact Center solutions
  • Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools.
  • Strong analytical skills, dedication, attention to detail and ability to excel under pressure.
  • Ability to work well with others in a team-oriented environment.
CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
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