Classification: Contract
Contract Length: 12 months
Job ID: 16295621
Location: Remote, USA

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.  
 
CereCore is seeking a Product Analyst - HL7 Integrations to join our team.

Summary:
This role will collaborate with various leaders, product owners, analysts, project managers, and technical solution providers across the enterprise to deliver on business needs related support of the EHR.

Responsibilities:

• Leverages HCA ITG ITSM products and tools in accordance with ITIL standards
• Works ITSM queues responding to customer issues and requests within defined SLAs
• Works directly with the customer to resolve escalated issues
• Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues
• Communicates relevant product information to user base and appropriate stakeholders.  Includes flash message draft and sending for incidents, events, enhancements, changes and other communications defined by product leadership. Leverage standard ITG communication processes and tools
• Analyze customer issues trends and provide permanent fix and/or automation. Actively participates with product team in stewardship to report on operational status of product
• Track development fixes and publish to customer base and ITG
• Provides training and education materials for diverse user bases.
• Leverages ITSM Knowledge base for tier 1 analysts to equip them for customer first call/issue resolution as well as alert resolution (all interaction types, i.e. incidents, alerts, requests). Includes customer facing knowledge article publishing for users
• Actively owns and participates in change validation testing and patching validation (as applicable and determined by product owner)
• Gathers and documents business, user, functional and non-functional requirements for in scope products
• Work with vendors to ensure compliance with HCA IT expectations
• Establishes and maintains data integration between applications
• Establishes and maintains solid business relationships
• Ensures HCA and vendors abide by contract commitments
• Ensures HCA meets license requirements of vendors
• Provides data flow diagrams for applications and infrastructure
• Coordinates any downtimes, upgrades and change schedules
• Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility
• Add infrastructure and other CMDB assets/relationships as needed based on new technology or modifications to the platform/infrastructure
• Actively owns and participates in lifecycle management of assigned applications and infrastructure
• Decommissions applications as needed
• Maintains vendor contacts and support matrix necessary for ITG Operations
• Ensures proper monitoring/alerting for availability and performance.
• Provides triage documentation for alerts
• Provides afterhours/on-call support
• Has the ability resolve simple to complex production support issues
• Performs other duties as assigned

Requirements:

• 5+ years of experience in healthcare technology in an implementation or support role
  3+ years of experience in supporting healthcare integrations and data standards (HL7, CDA, etc.)
• Proven experience in Healthcare Integration analysis and/or integration engineering
• Understanding of Healthcare integration standards such as HL7, X12, FHIR
• Understanding of basic data integration technologies – networking, TCP/IP, MLLP, FTP, HTTP, REST, SOAP
• Direct experience with, and/or training in, healthcare-related integration engines such as Cloverleaf, BizTalk, Mirth, etc.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.