Classification: Contract Duration: 12 months Location: Remote Job ID: 16322655 At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare. CereCore is seeking an Identity Access Administrator to join our client remotely.
In this role, you will provide excellent customer support to all new hires who are onboarding as well as the staff in the market, this includes corporate staff. This role will be responsible to ensure the successful onboarding new staff and contractors to setup their access to the various applications and systems needed to do their job as well as offboarding and removal of access when a team member exits the organization. The role will also be responsible for troubleshooting system login issues, desktop, laptop and mobile device setup, email setup and other applications used by the business. It will assist with unlocking accounts and performing password resets when necessary. A successful IAM Admin will be responsible for utilizing his/her skills to resolve any issues related to system access. Additional tasks include, but not limited to, end user support, account creation, license tracking, hardware tracking and management as well as application installation.
This is an active, hands-on position, responsible for the supporting new hires during the onboarding period as well as IT orientation for new hire day one. Team responsibilities include provisioning of user accounts for onboarding employees and requested non-employees; processing of changes to account security requirements as approved by management; assistance to users as required; maintenance of security infrastructure, including software and user directories; processing of user terminations; automation of provisioning, ongoing maintenance, and de-provisioning; multifactor authentication. Responsibilities will also include working with IAM team and other connecting departments across the organization to understand and to provide a smooth onboarding experience as well as a timely and smooth offboarding experience. Close collaboration with the IAM Management IT automation engineering team to document and continuously improve the onboarding process, systems, and tools. This role will be tasked with ensuring all our user’s account and access setup (employees and non-employees) is completed on/before their start date.
The IT Admin must have an excellent understanding of computers (including hardware, software, and applications) and a demonstrated willingness to learn and apply new technology. They must possess strong technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Ability to think outside the box when troubleshooting new hire issues with end users. Additionally, they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
Completing the identity and access functions, ensuring prompt, efficient, and accurate resolution of identity and access matters
Work closely with other team members to identify and suggest resolutions and improvements to onboarding, employee lifecycle, and offboarding process.
Centralization of user access maintenance.
Provisioning and deprovisioning of user and service account access to all our client’s systems.
Monitor and respond quickly and effectively to requests received through the IT helpdesk relating to new hires, onboarding or offboarding issues.
Involvement in projects as needed as determined by the scope and related to the job function.
Monitor Service Desk for tickets assigned to your queue and process first-in first-out based on priority
Screen ticket queue for onboarding and offboarding tickets while adhering to offboarding requirements and breach agreement.
Resetting multifactor for mobile access
Document internal procedures
Provide remote support via phone or remote using remote support software for onboarding day one as well as any onboarding issues.
Be responsive and able to prioritize tasks efficiently
Train end new hires on proper login processes
Screening users for identification purposes and providing documentation in ticket
Assist with unlocking accounts in different systems when necessary
Performing password resets when necessary
Report issues to the HelpDesk, Automation/Engineering Team
Assign users to proper distribution groups when needed
Instruct end-users in the appropriate use of equipment, software, and/or reference materials
2 years+ technical support/help desk experience
High school diploma or GED is required, some college preferred
Excellent customer service and communication skills
Strong organizational skills
Ability to work in high pressure environment
Understanding of Information Technology and IT Security
Skilled in written and oral communication
Experience performing onboarding and offboarding users accounts across various IT systems
Proven ability to work successfully with limited supervision
CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.