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Genesys Cloud CX Developer
Remote, USClassification: Contract-To-Hire
Contract Length: 6 months
Location: 100% Remote
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Genesys CX Cloud Developer to join our team Remotely. As a member of the IT and Service team at Parallon you’ll be working with the customer to design, develop, and test customized solutions within the Genesys Cloud CX platform. You will play an important role in our planned migration from disparate premise-based contact solutions to Genesys Cloud. We expect you to have both breadth and depth of technical knowledge and experience architecting and developing intelligent and efficient contact center solutions. Your communication style must be adaptable, thoughtful, and empathetic not only with the customer but with all cross functional partners. You’ll work closely with business and IT teams and their leaders, user interface SMEs, product owners, and consulting partners to deliver and maintain solutions based on customers experience priorities.
The goal of the role is to build a world-class Genesys Cloud solution that will drive both improved customer experience and cost savings.
Responsibilities
Requirements
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Contract Length: 6 months
Location: 100% Remote
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Genesys CX Cloud Developer to join our team Remotely. As a member of the IT and Service team at Parallon you’ll be working with the customer to design, develop, and test customized solutions within the Genesys Cloud CX platform. You will play an important role in our planned migration from disparate premise-based contact solutions to Genesys Cloud. We expect you to have both breadth and depth of technical knowledge and experience architecting and developing intelligent and efficient contact center solutions. Your communication style must be adaptable, thoughtful, and empathetic not only with the customer but with all cross functional partners. You’ll work closely with business and IT teams and their leaders, user interface SMEs, product owners, and consulting partners to deliver and maintain solutions based on customers experience priorities.
The goal of the role is to build a world-class Genesys Cloud solution that will drive both improved customer experience and cost savings.
Responsibilities
- Work with technical teams and business partners to provide insight into the design, development and implementation of Genesys Cloud CX capabilities
- Provide day-to-day maintenance of Genesys Cloud CX that may involve the following: troubleshooting, flow changes both as a result of identified issues and new requirements.
- Work with Product and Business Analysts, Scrum masters to help drive user story creation for the development and deployment of new functions
- Present and demonstrate proposed solutions as required
- Demonstrate flexibility to adjust working hours to match customer and team expectations
Requirements
- Strong experience with Genesys Cloud CX across all channels: Voice, SMS, Chat
- Genesys Developer Certification
- Have completed at least one Genesys Cloud conversion project
- Understanding of Rest APIs, Postman, and JSON
- Experience using monitoring tools and alerting methods
- Strong troubleshooting skills involving Genesys and adjunct systems
- In depth understanding of bots across channels including how to use operational diagnostics to tune and improve
- Familiarity with the following is a plus:
- Python and Machine Learning frameworks
- CTI Adaptors and associated APIs
- Telephony Integration
- Genesys Cloud Outbound, WFE and Quality Management functions
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.