Classification: Contract to Hire
Contract Length: 6 months 
Job ID: 16447353
Location: Remote, USA
 
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care. 

CereCore is seeking an Application Support Analyst- Cerner SurgiNet Analyst to join our team in Nashville, TN. This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.

Summary:
The Application Support Analyst II is proficient with Cerner/Oracle Healthcare applications, an understanding of hospital workflows and has customer services experience.  This person has experience implementing or supporting the application. Key responsibilities include responding/troubleshooting customer incidents and service requests assigned to the support team, insuring timely response to tickets, meeting defined SLA’s and driving results to ensure the client’s strategic priorities are met. They will also be responsible for building application functionality, developing requirements and assisting with upgrades.
 
In this position you will:

• Performance Plan updates
• Protect and Grow Customers by appropriately managing personal growth related to job responsibilities and prioritization of assigned workloads.
• Participate in company and customer meetings, complete all HR duties, timesheets, expense reports, status reports
• Provide knowledge in your area of expertise to assist with the resolution of helpdesk tickets logged by customer.
• Following defined IT Support Policy and Procedures agreed upon for Managed Services and customer
• Work with both Managed Services and customer management and PMs to prioritize your tasks to meet deadlines
• Assist in providing functionality demonstrations of their application and end user education.
• Establish and maintain strong relationships with Stakeholders and Customers
• Work with the peers and customers to understand their requirements and resolve issues in a timely manner.
• Monitor system performance and report anomalies, errors, inaccuracies or inefficiencies and work with team to make recommendations.
• Looks for opportunities and innovations to improve support processes.
• Work with vendors and internal team to gain knowledge of their product features.
• Work with vendors to resolve level 3 support issues.

Requirements:

• Bachelor’s degree preferred
• Proficient in Cerner/Oracle specifically around SurgiNet, preferably with knowledge of other modules like FirstNet, PowerTools, etc.
• 3+ years of experience 
• License or certification in clinical specialty or relevant work experience preferred
• Software implementation experience preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.