Classification: Contract
Contract Length: 24-months
Address: Nashville, TN
Job ID: 16531410

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.  
 
CereCore is seeking a Product Analyst-Entry Level to join our team in Nashville, TN.  This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.

Position Summary:
The Product Analyst for Support Services Applications serves as subject matter expert and connection point between business stakeholders, vendor, and IT support for applicable technologies. The scope of applications included for this role include both existing and yet-to-be defined products. The product analyst’s main responsibilities include requirement gathering, application support and issue resolution, and product improvement.

Responsibilities:

• Research and troubleshoot operational issues
• Develop product requirements
• Develop and maintain SLAs, ISAM, data extracts, and other application support
• Analyze product data to identify trends and make recommendations for product improvement
• Maintain stakeholder relationships and make recommendations for solutions
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence
• Ability to operate within a matrixed organization
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications

Requirements:

• 1+ years relevant work experience
• Bachelor’s degree preferred
• Occasional travel: may require travel from time-to-time, but not on a regular basis
• In-office presence expected weekly (hybrid schedule)
• Software implementation experience is a plus
• Ability to complete work on time and communicate well to meet deadlines
• Back end coding or infrastructure knowledge is a plus, but not required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.