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ServiceNow Business Analyst
Remote, US · Information TechnologyClassification: Contract-To-Hire
Contract Length: 3 Month CTH
Location: 100% Remote
Job ID:
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Business Analyst to join our team Remotely. The Business Analyst for service management software is a subject matter expert in their field and/or core systems. They have an understanding of CereCore operational processes, business relationships, and hospital procedures and workflows. Key responsibilities include: review, analyze, and evaluate user needs in relation to the service management systems. The role is responsible for designing and building systems. Designing efficient build methods that meet client needs, assure operational correct functions and workflows. These methods take advantage of available tools to expedite the build process.
In this role you will contribute to projects including but not limited to: a Customer Service Center portal, Employee Service Portal, clients with go-lives to new integrations to CereCore’s Service Desk that allows us to send incident tickets between CereCore’s Service Desk Analysts and the customer’s Service Desk environment, upgrades to latest version of ServiceNow (both internally and for 3-4 clients), Active Directory integrations and a couple potential projects on the horizon for an app called Customer Service Management within ServiceNow. Have another client with a potential Workday integration coming up and then a couple clients asking for work on the mobile side of the house.
This team supports 4 different managed services clients currently and then CereCore’s internal service support as well. ITSM, Incident, Change, Problem, Asset, CMDB is the core. Then have a couple customers in Strategic Portfolio Management module and did a Field Service implementation last year for a client.
Responsibilities
Requirements
Contract Length: 3 Month CTH
Location: 100% Remote
Job ID:
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Business Analyst to join our team Remotely. The Business Analyst for service management software is a subject matter expert in their field and/or core systems. They have an understanding of CereCore operational processes, business relationships, and hospital procedures and workflows. Key responsibilities include: review, analyze, and evaluate user needs in relation to the service management systems. The role is responsible for designing and building systems. Designing efficient build methods that meet client needs, assure operational correct functions and workflows. These methods take advantage of available tools to expedite the build process.
In this role you will contribute to projects including but not limited to: a Customer Service Center portal, Employee Service Portal, clients with go-lives to new integrations to CereCore’s Service Desk that allows us to send incident tickets between CereCore’s Service Desk Analysts and the customer’s Service Desk environment, upgrades to latest version of ServiceNow (both internally and for 3-4 clients), Active Directory integrations and a couple potential projects on the horizon for an app called Customer Service Management within ServiceNow. Have another client with a potential Workday integration coming up and then a couple clients asking for work on the mobile side of the house.
This team supports 4 different managed services clients currently and then CereCore’s internal service support as well. ITSM, Incident, Change, Problem, Asset, CMDB is the core. Then have a couple customers in Strategic Portfolio Management module and did a Field Service implementation last year for a client.
Responsibilities
- Identifying and solving IT operational opportunities using process improvement tools, policy and procedure auditing.
- Leads the CereCore organization in organizing, leading, executing and co-leading process improvement through service management processes and application.
- Identify inefficient processes, workflows and assist in making them more efficient through utilization of service management applications.
- Collect and analyze data in systematic ways for operational KPI analytics.
- Leads cost/benefit analysis for projects.
- Maintain up to date reference materials for service management applications including knowledge base library.
- Maintain adoption analytics.
Requirements
- ServiceNow Certified System Administrator Required
- ServiceNow Administrator Certification Required, Additional certifications preferred
- Knowledge of Agile/Waterfall and overall SDLC
- Demonstrates initiative and exceptional client relationship skills.
- Exceptional conflict management skills.
- Able to communicate effectively in both written and verbal formats across all levels of personnel and executive management.
- Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities.
- Actively participating as a member of a team to move the team toward the completion of goals.
- Maintain stable performance under pressure or opposition
- Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks.
- Ability to understand IT Operations processes and computer skills.
- Applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
- Effective presentation skills.
- Possess a strong understanding of Professional and Managed service environments, and their business functions.