Patient Portal Business Analyst 
FTC – Sept 2025
Hybrid working - London Bridge

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care.  CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.    
  
CereCore is seeking a Patient Portal Business Analyst to join our team.  
  
The Patient Portal Business Analyst will specialise within the Patient Electronic Health Record (MEDITECH Expanse) and is responsible for analysing and improving the electronic systems used in healthcare settings to manage patient information. The primary job duties include:  
 
Responsibilities:  ​  

Discovery and Mobilisation Phase:  

• Requirement Gathering: Collaborate with stakeholders, including healthcare professionals, IT teams, and system users, to gather and document business requirements for patient electronic systems 

• System Analysis: Analyse existing patient electronic systems to identify areas for improvement, such as functionality enhancements, process optimisation, and integration with other healthcare systems 

• Change Management: Facilitate change management activities to ensure smooth transitions during system upgrades, enhancements, or implementations 

Standard Content Build Phase: 

• Collaboration and Communication: Collaborate with developers, project managers, and system administrators, to ensure effective communication and coordination throughout the project lifecycle, building strong relationships  

• Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies in patient electronic systems, and recommend enhancements to improve system efficiency and effectiveness 

• Technical Expertise and Solution Design: Understand the architecture and integration processes for patient electronic systems, collaborating with technical teams to design and build technical components that meet the business requirements, ensuring compliance with industry standards and regulations 

• Integrations: Collaborate with cross-functional teams including security and finance to understand integration requirements, ensuring quality and consistency in integration processes through thorough documentation and clear communication. 

Implementation and Stabilisation Phase: 

• Documentation: Create detailed system documentation, including system specifications, user manuals, and training materials, to support system implementation and user adoption. 

• Testing and Quality Assurance: Develop and execute test plans to validate system functionality, identify and resolve defects, and ensure the system meets quality standards 

• Data Analysis and Reporting: Analyse system data to identify trends, generate reports, and provide insights that support operational decision-making and process improvement 

• User Training and Support: Provide training and support to end-users, including healthcare professionals and administrative staff, to ensure smooth system adoption and effective use 

Position Requirements:  

• Bachelors degree in a relevant discipline  

• Experience of working with Electronic Healthcare Records (E.g. MEDITECH, Cerner, EPIC)  

• Demonstrable experience working on clinical systems including system analysis, design, integration and security.  

• Self-starter with strong communication, analytical, and problem-solving skills  

• Dedicated to accuracy, precision, and diligence, capable of thriving in both independent and collaborative settings  

• Possess strong analytic and technical skills and the ability to translate complicated data into useable information 

• Confident contributing to system architecture and technical documentation and working through integration problems 

• Experience with People Change Management techniques (E.g. ProSci) with the ability to influence others at all levels of the organisation 

• Willingness to prepare, deliver, present and facilitate training to a range of different audiences, ensuring a seamless transition 

• Any programming experience including SQL would be advantageous but not required. 

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.