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Technical Analyst / Entry

Englewood, CO
Classification: Contract-to-Hire
Contract Length: 12-months
Job ID:  15423896
 
At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. 
CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking a Technical Analyst/ Entry to join our team Onsite at the Swedish Medical Center.

Responsibilities 
  • Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
  • Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
  • Logs and tracks problems; reviews problem tracking databases
  • Performs facility-based moves, adds, and changes (MACs), as needed
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
  • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
  • Aids and trains users on division and facility technology
  • Performs preventative maintenance
  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
  • Effectively works with customers, Service Desk and Technical Services personnel
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Adheres to and supports HCA IT&S standards, policies and procedures
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information
  • Adheres to Code of Conduct and Mission & Value Statement
  • Other duties as assigned
Requirements
  • Bachelor’s degree in information systems or healthcare related field is preferred
  • Must have one-year IT experience
  • Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
  • Manages and prioritizes workload
  • Demonstrates ability to multi-task; Possesses strong analytical skills
  • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Possesses proficiency in MS Office applications
  • Must be able to prepare and communicate appropriate reports.
  • Must be able to drive to assigned sites to complete work
  • Valid state driver’s license and proof of auto insurance, if applicable
Physical Demands
  • Requires prolonged sitting, some bending, lifting, stooping and stretching.
  • Operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Requires lifting papers and/or boxes up to 50 pounds.
  • Work is performed in an office environment.
  • Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
  • Occasional travel between facilities may be required.
CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
 
Awards and Recognition
Our Commitment to Diversity and Inclusion
We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other.  We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
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