At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.
CereCore is seeking a Technical Analyst/ Entry to join our team Onsite at the Swedish Medical Center.
Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
Logs and tracks problems; reviews problem tracking databases
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Aids and trains users on division and facility technology
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement
Other duties as assigned
Bachelor’s degree in information systems or healthcare related field is preferred
Must have one-year IT experience
Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
Manages and prioritizes workload
Demonstrates ability to multi-task; Possesses strong analytical skills
Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Possesses proficiency in MS Office applications
Must be able to prepare and communicate appropriate reports.
Must be able to drive to assigned sites to complete work
Valid state driver’s license and proof of auto insurance, if applicable
Requires prolonged sitting, some bending, lifting, stooping and stretching.
Operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires lifting papers and/or boxes up to 50 pounds.
Work is performed in an office environment.
Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Occasional travel between facilities may be required.
CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. Awards and Recognition
Modern Healthcare selected CereCore as one of the 2020 "Best Places to Work in Healthcare."
CereCore wins ClearlyRated's 2020 and 2021 "Best of Staffing" Client and Talent Awards for Service Excellence.
HCA Workplace Measures Up & Earns Computerworld 2017 "Best Places to Work in IT Award," an award we’ve earned since 2009.
HCA has been named a Military Friendly® Employer for the eighth year in a row. We're proud to hire and support our nation's veterans – and proud of our employees.
Our Commitment to Diversity and Inclusion We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other. We are committed to fostering a culture of inclusion across all areas of our organization. We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.