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EHR Support Analyst II- OR

Hopewell, VA
Classification: Contract-to-Hire
Contract Length: Indefinite
Job ID: 15426374

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. 
CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.  

CereCore is seeking an EHR Support Analyst II OR to join our team Onsite at John Randolph Medical Center.

  • Surgical Profile Verification process
  • Resolves incomplete documentation, working with facility to update.
  • Resolves Item/Implant Not in System issues, and Case Cancellation/Deferring issues.
  • Reviews Hold Accounts
  • Facility Rounding
  • Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and Implementation for the facility
  • Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined.
  • Provides input to customize base division policies and procedures, training, and best practices for use within the Facility
  • Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker.
  • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
  • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans.
  • May develop clinical application reports as needed
  • Performs quality audits and tracks metrics related to clinical application use
  • Promotes system security and patient confidentiality and helps ensure compliance
  • Coordinates the execution and use of tools for audits
  • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
  • Adheres to Code of Conduct and Mission & Value Statement
  • Participate in special projects as needed and performs other duties as assigned
  • Bachelor’s degree preferred
  • Minimum of three years of experience in clinical application support or related clinical work experience
  • Understanding of clinical operations and processes
  • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
  • Demonstrated ability to establish and build strong relationships across a broad range of personality types
  • Excellent leadership and teaching abilities
  • Understanding of reporting tools functionality and capabilities
  • Must be able to drive to assigned sites to complete work

CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care. 
Awards and Recognition
  • Modern Healthcare selected CereCore as one of the 2020 "Best Places to Work in Healthcare."
  • CereCore wins ClearlyRated's 2020 and 2021 "Best of Staffing" Client and Talent Awards for Service Excellence.
Our Commitment to Diversity and Inclusion
We believe excellence in healthcare starts with a foundation of inclusion, compassion and respect for our patients and each other.  We are committed to fostering a culture of inclusion across all areas of our organization.  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Connect with us on 
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