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Director, Professional Services

Remote, United Kingdom
Classification:  Direct-hire
Job ID: 16054667 
At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care.  CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.   
CereCore is seeking a Director, Professional Services to join our team remotely in UK (with some travel to London office).    
Responsibilities:  ​ 
  • Managing delivery to meet or exceed all service level agreements (SLAs)
  • Create and monitor Key performance indicators (KPIs),
  • Manage scope of services within contract boundaries
  • Identify and implement quality improvements
  • Support business development activities, including scope definition and resource estimates
  • Manage and support delivery of advisory/consulting services to clients, including project and program management, software implementation support and go-live support
  • Manage engagements according to Cerecore’s financial/cost Management policies
  • Partner with clients to successfully implement healthcare technologies and provide oversight of complex program delivery including project execution, and support operations
  • Shape and influence solutions for our clients in connection with their strategic priorities and Cerecore services.
  • Ensure project plans and estimates are robust and report on deployment and support deliverables and project team outcomes
  • Develop, define, and deliver methodologies for technology deployment and support services
  • Develops standardized deployment and support solutions and executes ensuring alignment with the business and software vendor partners implementation strategies
  • Builds positive relationships with the Cerecore US/UK leadership team, service line leaders, support teams, prospective and existing client leaders and vendor partners
  • Communicates status, issues, risks and escalations effectively to the executive team

Position Requirements: 
  • 7+ years of experience in large-scale, healthcare technology implementations and experience in a consulting environment
  • 10+ years of experience in a healthcare technology environment with a strong focus on electronic health records software implementation and support
  • University degree or equivalent work experience
  • Ability to identify and assess complex problems and create solutions that align with CereCore services and client objectives
  • Ability to make balanced, value-based decisions for complex problems
  • Experience implementing and supporting MEDITECH or other major electronic health record (EHR/EPR) software in a healthcare provider setting
  • Skilled in interacting with senior management at clients and/or within CereCore, including negotiatiating or influencing resolutions of significant matters
  • Ability and experience in mentoring and developing team members
  • Experience managing large, multi-disciplinary teams and within a matrix organization
CereCore was formed in 2001 as a shared service business within a large hospital operator.  We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.  
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